Domestic Shipping 

Orders placed will be shipped within 48 hours except for Sunday & National Holiday.

We offer free shipping on all paid orders (Minimum Value Rs. 600/-) in India.

Since the spread of coronavirus, we request our customers to place paid orders to follow social distancing & minimize the risk of corona spread.

Cash on Delivery – COD Orders

We offer Cash on Delivery with a fixed charge of Rs. 59/- as a collection charge, charged by courier agency. 

COD Shippment that are cancelled post shipment dispatch or shipments returned on account of customer refusal will make those customers ineligible to avail COD facility in future.

International Shipping

There is no shipping charge (Single shipment) on International order value Rs. 15,000/- and above. We charge a fixed amount of Rs. 3500/- on all international shipments below value Rs. 15,000/-. For orders above Rs. 24000/-, please drop an email to support@snaana.com  Terms & Conditions apply.

All international location orders may attract local duties applicable if any, in that country and the customer will have to pay locally in accordance with the law in their country.

Shipping agencies do not offer cash on delivery services for international locations.

Track Your Orders

Once your order is shipped, we will email/SMS you the shipment tracking details. You can easily track your order by filling details like order id and billing E-mail ID online by visiting our website https://snaana.com/track-your-order/  
In case you don’t receive our email, please check your spam folder or you can contact us at support@snaana.com

Delivery Policy

Orders to metro and two-tier cities are usually delivered within 2-5 working days.

Orders to remote locations take about 5-7 working days.

For areas with no reputed courier services – products will be shipped through Indian Postal Services which may take 1-2 weeks’ time depending on the location.

Note:-The parcel may take more than defined time due to the prevailing COVID-19 situation.

Undelivered Shipments

In cases where the product is returned to origin, if the customer has paid online, the product will be reshipped once more. If it is returned to origin the second time, the product will neither be reshipped nor will the amount be refunded. COD Returned to Origin will not be re-shipped. The customer is not entitled to avail COD any further.

In case shipments get untraceable/lost, in case of online orders, a new shipment will be initiated.

COD Service Termination 

When a customer does not take the delivery of the ordered Cash on the Delivery product and the product is returned to its origin destination, the customer can no further avail the COD services.

The customer can order the products but only through prepaid mode.

Packaging:

Since it is our founding principle to say no to plastic and therefore we use glass bottles & jars. Our products are also packaged to provide sufficient ‘headspace’ to minimize content leakage, sometimes resulting in cream/butter shifting & melting within the container during transit & delivery although quality remains very much intact.

Glass is prone to breakage so we suggest using the SNAANA bottles and jars carefully.